How to Hire and Train a Community Manager
a.k.a. Social Author, Social Media Marketer
(Leverage Gen Y to Rock Your World)
Note to hiring manager: Salty Waffle will teach each new hire all of the tools, tactics, and techniques for doing this job well. We do not expect anybody to have had previous community management experience, but that would be a huge plus if they have.
The process:
-Hiring manager to post brief job description and writing requirements
-Applicant to submit writing samples
-Hiring manager reviews
-Email qualified writing samples to info@saltywaffle.com
-Salty Waffle will notify hiring manager of those selected for training
-Invitations with pertinent pre-work will be emailed to selected applicants by Salty Waffle
-Applicant to attend training via Skype
-Notification to hiring manager of approved applicant(s) to be sent within 48 hrs.
-Applicant will begin work
-Salty Waffle will coach your new hire daily/weekly (as agreed upon), your new hire will be coached through all Salty Waffle lessons online
Community Manager
Description: Build and maintain online communities for businesses around their specific industry. This includes posting to multiple social networks, writing articles, responding to press and customer inquiries, sparking conversation, maintaining and nurturing relationships.
The requirements for the job:
- Great writing skills
- Enjoy communicating with people
- Quick to complete assignments
- Creative problem solving
- Like to learn
- Be available for a Skype or phone call at least once a day during US business hours, up to four 30 min. calls per day. (training and daily numbers)
- Attend two days of training in person or via Skype
*Tech savvy, psychology, anthropology, sociology, communication, journalism, or marketing majors/minors are a plus.
Each applicant must submit 3 writing samples under 300 words, all copied into the body of an email. You have 24 hrs. to compete this task.
Sample 1: write an article about yourself
Sample 2: write an article about what you are passionate about
Sample 3: write an article in the voice of Salty Waffle for www.SaltyWaffle.com
Write 3 tweets (140 characters) for each article.
Write 1 Facebook size (50 words or less) synopsis of each article.
If the applicant does not follow the directions above please exclude them. If they follow the directions and submit good articles, in the proper order, please forward their writing samples on to me. Good is defined as having proper grammar, formatting, spelling, and punctuation. Some of the language that we use is jargon and not common English such social media jargon is okay to use.